Delivery & returns

We want every order for you and your dog to be simple, clear and stress-free. Below you'll find everything you need to know about delivery, returns and refunds.

Shipping

Order processing

We aim to process and dispatch all orders within 1–2 working days.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, processing may take a little longer, but we’ll always do our best to get your order out as quickly as possible.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.

UK delivery

We currently offer the following UK delivery options:

•    Standard Tracked Delivery (2–3 working days) – £3.95
•    Express Tracked Delivery (1–2 working days) – £4.95

Delivery times are estimates provided by our delivery partners and may vary during busy periods, public holidays, or due to circumstances outside our control.

Free UK delivery

We offer FREE UK delivery on all orders over £50, which is automatically applied at checkout when your order qualifies.

Tracking your order

All orders are sent using a fully tracked delivery service. Once your order has been dispatched, you’ll receive a tracking email so you can follow its journey to your door.

Delivery issues

If your order hasn’t arrived within the expected timeframe, please contact us at hello@jamiedogwear.com and we’ll be happy to help.

Incorrect address

Please ensure your delivery details are correct at checkout, as we cannot take responsibility for delays or non-delivery caused by incorrect or incomplete address information.

Returns

We want you and your dog to be happy with your purchase. If you change your mind, you can request a return within 14 days of receiving your order.

To request a return, please email hello@jamiedogwear.com with your order number and details of the item(s) you wish to return. We will provide you with full return instructions.

Once your return has been approved, you have a further 14 days to send the item back to us.

The cost of returning an item is the responsibility of the customer. Where a return label is provided by us, the cost of return postage may be deducted from your refund.

Return conditions

To be eligible for a refund, items must be:

•    Unused
•    Clean and free from dog hair
•    Returned in original packaging
•    With all labels and protective elements intact

We may not be able to accept returns that do not meet these conditions.

Refunds

Once we’ve received and inspected your return, we’ll process your refund. Refunds are issued to your original payment method and may take a few working days to appear, depending on your payment provider.

Exchanges

We don’t currently offer direct exchanges. If you need a different size or colour, please return your item and place a new order.

Faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact hello@jamiedogwear.com as soon as possible so we can resolve the issue promptly.

Need help?

If you have any questions about delivery or returns, please get in touch at hello@jamiedogwear.com. We'll be happy to help.