Frequently asked questions

We aim to process and dispatch all orders within 1–2 working days.

Once your order has been dispatched, delivery times will depend on the option selected at checkout.

• Standard Tracked Delivery: 2–3 working days
• Express Tracked Delivery: 1–2 working days
  

Estimated delivery times will also be shown clearly at checkout before you complete your purchase.

Please note that delivery times are estimates provided by our courier partners and may vary during busy periods, weekends, or public holidays.

As soon as your order has been dispatched, you will receive a confirmation email.

This email will include your tracking information so you can follow your delivery every step of the way.

Yes, we offer free UK standard delivery on all orders over £50.

This will be automatically applied at checkout once your basket total meets the threshold.

In most cases, deliveries arrive within the estimated timeframe.

However, delays can occasionally happen due to courier delays, seasonal demand, or circumstances outside our control.

If your order has not arrived within the expected delivery window, please contact us at hello@jamiedogwear.com and we will investigate this for you and help resolve it as quickly as possible.

Yes, you can request a return within 14 days of receiving your order.

To start a return, please email us at hello@jamiedogwear.com with your order number and details of the item(s) you would like to return.

Once your request has been received, we will provide full return instructions.

Once your return is approved, you will then have a further 14 days to send your item back to us.

For full details on eligibility and the return process, please refer to our Delivery & Returns page.

To be eligible for a return, items must be:

• Unused and unworn
• Clean and free from dog hair
• Returned in their original packaging
• With all tags and protective elements still attached
  

We reserve the right to refuse a return if items are not returned in a suitable condition.

We do not currently offer direct exchanges.

If you need a different size or colour, the quickest option is to return your original item and place a new order for the correct product.

Once your return has been received, we aim to inspect it within a few working days.

Refunds are then processed to your original payment method and typically appear within a few working days, depending on your bank or payment provider.

Each product page includes a detailed size guide to help you choose the correct fit.

We recommend checking this carefully before ordering. If you are unsure or between sizes, you can contact us at hello@jamiedogwear.com and we will be happy to help you choose the right option for your dog.

Our products are designed for everyday comfort, practicality, and style.

However, every dog is different, so we recommend checking the individual product description and size guide to ensure suitability for your dog’s breed, size, and needs.

If you are unsure, feel free to get in touch at hello@jamiedogwear.com and we can advise.

Can't find the answer you're looking for? We'd be happy to help. Get in touch with our team at hello@jamiedogwear.com and we'll get back to you as soon as possible.