GDPR Privacy Requests
We respect your privacy. If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Use the options below to exercise your rights regarding the personal data we hold about you.
How we process your request When you submit a request through this page, our compliance provider (Consentmo) processes your email address and technical information (such as IP address) only to verify and fulfill your request, prevent misuse, and keep records of compliance. For more details, see Consentmo's Data Processing Policy.
Access or download my data
You can request a copy of the personal data we hold about you, including account details and order history. You may request your data in a portable format (CSV or PDF).
Response time: We respond within one month. If your request is complex, we may extend this period as permitted by law and will inform you.
Correct my information
If you believe your personal data is inaccurate or incomplete (for example, a wrong shipping address or misspelled name), you can update it here.
Delete my data
You can request the deletion of your personal data associated with this store (also known as the "Right to be Forgotten").
Important: Some information may be retained where required by law or for legitimate purposes (for example, tax, fraud prevention, and security).
Manage Privacy Preferences
You can customize your experience by choosing exactly which types of cookies and technologies you allow us to use (e.g., enabling analytics but disabling marketing). You can update these specific settings at any time.
Withdraw Consent
You have the right to withdraw your Shopify marketing consent for tracking technologies at any time. This will apply to your future use of our store and will stop data collection for optional purposes.
Restrict or object to processing
You may request that we restrict the processing of your personal data or object to certain processing activities (such as direct marketing or processing based on legitimate interests).
To exercise these rights, please contact us at:
📧 hello@jamiedogwear.com
Contact information
For questions about your privacy rights or this page, contact:
Email: hello@jamiedogwear.com
Address: Cheltenham, GL50 1PP Gloucestershire England, United Kingdom
Lodge a complaint
If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your national Data Protection Authority (DPA).
How long will my order take to arrive?
We aim to process and dispatch all orders within 1–2 working days.
Once your order has been dispatched, delivery times will depend on the option selected at checkout.
- Standard Tracked Delivery: 2–3 working days
- Express Tracked Delivery: 1–2 working days
Estimated delivery times will also be shown clearly at checkout before you complete your purchase.
Please note that delivery times are estimates provided by our courier partners and may vary during busy periods, weekends, or public holidays.
How will I know when my order has been dispatched?
As soon as your order has been dispatched, you will receive a confirmation email.
This email will include your tracking information so you can follow your delivery every step of the way.
Do you offer free delivery?
Yes, we offer free UK standard delivery on all orders over £50.
This will be automatically applied at checkout once your basket total meets the threshold.
What if my parcel is delayed?
In most cases, deliveries arrive within the estimated timeframe.
However, delays can occasionally happen due to courier delays, seasonal demand, or circumstances outside our control.
If your order has not arrived within the expected delivery window, please contact us at hello@jamiedogwear.com and we will investigate this for you and help resolve it as quickly as possible.
CanI return my order?
Yes, you can request a return within 14 days of receiving your order.
To start a return, please email us at hello@jamiedogwear.com with your order number and details of the item(s) you would like to return.
Once your request has been received, we will provide full return instructions.
IOnce your return is approved, you will then have a further 14 days to send your item back to us.
For full details on eligibility and the return process, please refer to our Delivery & Returns page.
What condition do items need to be in for a return?
To be eligible for a return, items must be:
- Unused and unworn
- Clean and free from dog hair
- Returned in their original packaging
- With all tags and protective elements still attached
We reserve the right to refuse a return if items are not returned in a suitable condition.
Do you offer exchanges?
We do not currently offer direct exchanges.
If you need a different size or colour, the quickest option is to return your original item and place a new order for the correct product.
How long do refunds take?
Once your return has been received, we aim to inspect it within a few working days.
Refunds are then processed to your original payment method and typically appear within a few working days, depending on your bank or payment provider.
How do I choose the right size?
Each product page includes a detailed size guide to help you choose the correct fit.
We recommend checking this carefully before ordering. If you are unsure or between sizes, you can contact us at hello@jamiedogwear.com and we will be happy to help you choose the right option for your dog.
Are your products suitable for all dogs?
Our products are designed for everyday comfort, practicality, and style.
However, every dog is different, so we recommend checking the individual product description and size guide to ensure suitability for your dog’s breed, size, and needs.
If you are unsure, feel free to get in touch at hello@jamiedogwear.com and we can advise.